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In 2009, a manufacturing fault led to a batch of up to 90,000 units manufactured by Pace requiring replacement; Sky offered customers 3 months free HD pack subscription for the inconvenience.
Prices on launch were announced as £299 for a HD set-top box, with an additional £10 a month HD subscription on top of any existing packages.
Customers who pre-ordered by paying a deposit before 6 April 2006 were the first to receive the service, with installations starting on following over 40,000 advance orders of the service; the number of Sky HD pre-orders surpassed the total sales in the first year of Sky .
The box is High-bandwidth Digital Content Protection (HDCP) compliant.
Sky boxes manufactured prior to January 2008 also had analogue component connections (YPb Pr), but as the HDCP copy protection cannot be applied to this type of output it is no longer included.
As of late 2013, the £10.25/month HD pack stopped being offered to new customers, instead suggesting customers subscribe to the Family package, then carrying a £5/month premium over the cost of the regular Variety package.